MAyo clincin experience walking tour
My role
User experience lead
Team
18 UX designers
Duration
10 weeks
Tools
Figma - Photoshop - Figjam - Rotato - Miro - 3D visulaiser - Shape XR
Studies show that 70% of patients report improved mood, and 69% experience reduced anxiety when exposed to art in healthcare environments.Our solution needed to be calming, inclusive, and accessible offering gentle, interactive moments of reflection that align with Mayo Clinic’s mission of holistic care.
How might we create
a calming phygital experience that integrates art and wellness to emotionally support patients, visitors, and staff during high stress moments at Mayo Clinic?
Designing for a healthcare environment meant recognizing that our users were often navigating emotional vulnerability, time pressure, and physical limitations. Our approach to user understanding was grounded in empathy, observational research, and behavioral insights.
Primary Research
To design a meaningful, inclusive digital experience for patients, visitors, and staff, we grounded our process in a combination of primary research. We conducted qualitative research to uncover how individuals emotionally and physically navigate healthcare environments.
User needs
Key Insights
These insights reveal how users emotionally navigate clinical spaces and what they expect from supportive interactions. They guided the design of an experience that responds to moments of vulnerability with calm, optional, and low-effort engagement.
Other Research methods used
We mapped user journeys to uncover emotional patterns and identify moments where digital support could offer calm, connection, or reflection. Alex’s day revealed when to introduce low-pressure, emotionally supportive features like art prompts and guided moments shaping our approach to tone, timing, and interaction design.
Integrated features
The solution introduces a calm, phygital ecosystem that blends art, technology, and wellness to support emotional well-being in clinical spaces.Each feature is designed to be optional, low-effort, and adaptive to users’ emotional and situational needs.
We mapped user journeys to uncover emotional patterns and identify moments where digital support could offer calm, connection, or reflection. Alex’s day revealed when to introduce low-pressure, emotionally supportive features like art prompts and guided moments shaping our approach to tone, timing, and interaction design.
Usability Insights & Improvements
82% of users
Completed core tasks independently without guidance
76% of tasks
Were completed successfully on first attempt
A usability study was conducted to evaluate clarity, emotional comfort, and ease of interaction during high-stress moments such as waiting or transitions. Insights informed refinements to navigation hierarchy, interaction pacing, and accessibility cues.
Low fidelity wireframes
We applied WCAG 2.1 guidelines, behavioral heuristics, and content hierarchy testing to ensure that every interaction was intuitive, inclusive, and emotionally appropriate for a healthcare environment.
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Ar-assisted art navigation across mayo clinic
Impact of our solution
As Ideation Lead, I facilitated multiple co-creation workshops that helped transform over 600+ research insights into actionable design opportunities. We used tools such as:
User experience and Ideation lead
Figma
Photoshop
Figjam
Rotato
Miro
Lottie files
3D visualisre
Ar
This 10-week collaborative project focused on designing a calming, accessible digital experience that promotes emotional well-being through interactive engagement with art in healthcare settings. As UX & Ideation Lead, I helped shape a user-centered platform tailored to patients, visitors, and staff prioritizing empathy, inclusivity, and ease of use across all touchpoints.
