Tools

Figma

Photoshop

Visual assets

WCAG

WCAG

Wireframing

Wireframing

prototyping

prototyping

.

My Role

My Role

My Role

User experience researcher and designer

User experience researcher and designer

User experience researcher and designer

Key Contributions

Key Contributions

Key Contributions

Primary and Secondary Research

Primary and Secondary Research

Primary and Secondary Research

Affinitization

Affinitization

Affinitization

Sensory Cue Workshop

Sensory Cue Workshop

Sensory Cue Workshop

Survey & Usability testing

Survey & Usability testing

Survey & Usability testing

Wireframing

Wireframing

Wireframing

Prototyping

Prototyping

Prototyping

Team

Team

Team

20 designers from 5 majors

20 designers from 5 majors

20 designers from 5 majors

Tools

Tools

Tools

Figma

Figma

Figma

Figjam

Figjam

Figjam

Miro

Miro

Miro

Google forms

Google forms

Google forms

Salesforce

Salesforce

Salesforce

Duration

Duration

Duration

10 weeks

10 weeks

10 weeks

This project’s assets are currently under NDA

This project’s assets are currently under NDA

This case study focuses on our process, my role as UX Team Lead and the lessons learned. All research findings and solutions remain confidential under NDA. Please get in touch with me to know more.

This case study focuses on our process, my role as UX Team Lead and the lessons learned. All research findings and solutions remain confidential under NDA. Please get in touch with me to know more.

Contact me

Contact me

Overview

Overview

Overview

Many patients, especially those with chronic illnesses, struggle to adhere to complex medication schedules. Traditional pillboxes and reminders can be inconvenient and forgettable.

Medmate connects a smart pill dispenser with a thoughtfully designed mobile app to simplify medication adherence.
By reducing cognitive load and building trust through clear confirmations, it supports users in maintaining consistent health routines.

"A 10% improvement in adherence could lead to significant reductions in hospital readmissions and healthcare utilization. "

Archive of internal medicine

Identifying main challenges

How might we design a user-centric medication adherence system that effectively supports

the challenge was..

How might we design a user-centric medication adherence system that effectively supports patients with chronic illnesses in following complex medication schedules, making it easy to manage and remember without relying on traditional pillboxes and reminders?

Research

Research

Research

Non-adherence leads to

50-70%

higher risk of diseases worsening requiring more intensive treatment.

50-70%

higher risk of diseases worsening requiring more intensive treatment.

50-70%

higher risk of diseases worsening requiring more intensive treatment.

2.5 times

more likely to be hopsitalised. Non-adherence leads to higher healthcare spending.

2.5 times

more likely to be hopsitalised. Non-adherence leads to higher healthcare spending.

2.5 times

more likely to be hopsitalised. Non-adherence leads to higher healthcare spending.

1 or 2

doses can trigger a significant psychological impact.

1 or 2

doses can trigger a significant psychological impact.

1 or 2

doses can trigger a significant psychological impact.

Research goal;

To investigate the motivations and practices of self-medication, and assess its potential effectiveness compared to conventional healthcare approaches.

Trend matrix

To investigate the motivations and practices of self-medication, and assess its potential effectiveness compared to conventional healthcare approaches.

Our stakeholders are

Competitor analysis

Competitor analysis

As part of our initial research, we conducted a usability evaluation of the existing website to analyze user interaction flows and identify experience gaps. The assessment revealed multiple usability issues affecting navigation, clarity, and task completion.
As part of our initial research, we conducted a usability evaluation of the existing website to analyze user interaction flows and identify experience gaps. The assessment revealed multiple usability issues affecting navigation, clarity, and task completion.

Goals of the solution

Ensure Reliable Adherence

Enable consistent medication intake through automated dispensing and clear confirmation.

Reduce Mental Effort

Minimize cognitive load by designing a calm, low-effort experience that doesn’t rely on memory.

Build Trust & Confidence

Enjoy bespoke support and an exceptional level of service.

Ideation.

Ideation.

Ideation.

21
Testers
5
Tasks

89%


task success

120
Insights

Insights

Reflections.

Reflections.

Reflections.


I learned that designing for impact means designing for emotion.

In a healthcare setting, UX isn’t just about usability, it’s about creating experiences that soothe, connect, and support people in vulnerable moments.




I learned that designing for impact means designing for emotion.

In a healthcare setting, UX isn’t just about usability, it’s about creating experiences that soothe, connect, and support people in vulnerable moments.




The Designer-Developer partnership


Translating design systems into scalable code taught me that the best digital products emerge from continuous dialogue. When creative vision and technical architecture work together, the results are transformative.

The Designer-Developer partnership


Translating design systems into scalable code taught me that the best digital products emerge from continuous dialogue. When creative vision and technical architecture work together, the results are transformative.
Lightning Fast

Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.

Secure Vaults

Bank-grade encryption and compliance. Your data is protected with military-level security protocols.

AI Automation

Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.

Scale Forever

Grow without limits. Our platform adapts to your needs, from startup to enterprise.

Lightning Fast

Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.

Secure Vaults

Bank-grade encryption and compliance. Your data is protected with military-level security protocols.

AI Automation

Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.

Scale Forever

Grow without limits. Our platform adapts to your needs, from startup to enterprise.

Lightning Fast

Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.

Secure Vaults

Bank-grade encryption and compliance. Your data is protected with military-level security protocols.

AI Automation

Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.

Scale Forever

Grow without limits. Our platform adapts to your needs, from startup to enterprise.